FrequentlyAsked Questions
SERVICE
Q. Where do you send to?
A. We send gifts to postal addressin England, Scotland, Wales, Northern Ireland and the Channel Islands.
Q. Why is the service restricted to these areas?
A. Our prices are constructed to take account of First Class postal deliverycharges to the United Kingdom. Postal charges to other countries are higher andthe delivery times are longer so we would have to charge more for a lowerquality service which we choose not to do.
Q. How long does it take to get the orders delivered?
A. Under normal circumstances (i.e. not Christmas or Mothering Sunday) mostdeliveries are made on the following day except for 'Highlands andIslands'which will probably take an extra day.
Q. Which days do you dispatch?
A. Orders are dispatched from Jersey onMonday, Tuesday, Wednesday andThursday. Exceptions occur during holiday periods. All available dispatch datesare shown on the ordering page. Dates not shown are not available.
Q. What is the latest ordering time for same day dispatch?
A. Orders placed before noon on anyavailable date (normally Monday to Thursday) can be dispatched on the same day.
Q. How do I know when the orders have been delivered?
A. We do not track orders once they have left our premises. The Royal Mailis extremely efficient at delivering our products and it is assumed that deliverywill be made within the specified time.
Q. Why do you not track the boxes?
A. Such a system would increase the cost of the service considerably and wouldrequire a signature upon delivery which would cause problems if recipients arenot at home.
Q. So what does happen if the recipient is not at home?
A. The postman making the delivery may leave the box in a safe place or witha neighbour or they may return it to the sorting office and leave a note requestingcollection.
ORDERING
Q. How do I choose a dispatch date?
A. When you enter the details of where the order is going to, you will finda menu of dates and you must choose from the menu. You can normally order up toeight weeks in advance.
Q. I have placed an order but received no email confirmation.
A. You may have entered your email address incorrectly. E-mail ususing the contact form giving details o fthe order or phone O800 7351065 toconfirm that we have received your order.
DELIVERY
Q. What can I do if I realise that I have entered the wrong information in the orderingpage?
A. Email or telephone us and if there is time we will change the details. Wecannot accept responsibility for incorrect addresses unless we are informedbefore dispatch in time to make the changes.
SECURITY
Q. What happens to credit card details when they are entered on the payment page?
A. They are encrypted and verified by SagePay, one of the Worlds largest andmost well established payment providers on the Internet. The details arenot held on our servers and at no time are they available to anyone atflowersbypost.com however the details are retained by SagePay and are availablefor re-use under strict security conditions.
Q. Do you allow other companies access to the list of members?
A. At no time is personal information about ourcustomers made available to anyother company or individual other than SagePay at the time of purchase for thepurposes of verifying the payment.